Why can’t I find my sons last year taxeson turbo tax or anywhere else, I filed them with turbo tax?
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member

Why can’t I find my sons last year taxeson turbo tax or anywhere else, I filed them with turbo tax?

 
2 Replies
Highlighted
Level 15

Why can’t I find my sons last year taxeson turbo tax or anywhere else, I filed them with turbo tax?

If prepared in Online TurboTax, we can tell you how to find the account.   Hopefully, you prepared the return in the son's own account and did not try to prepare 2 returns in your own account.    If you prepared his and yours in the same account, the second return would overwrite the first one.   So, hopefully, you have multiple accounts and are just signing into the wrong one.

I'll tell you below how to look for multiple accounts and restore access.
Highlighted
Level 15

Why can’t I find my sons last year taxeson turbo tax or anywhere else, I filed them with turbo tax?

As I said above, hopefully you used separate accounts for 2017 for the son's return and your return.

If you prepared the 2017 return online and can't find it when you log into the son's account, go to the Tax Home and look in the section "Your Tax Returns & Documents, then you likely have multiple accounts (User IDs) without realizing it and signed into the wrong one.  This is one of the more common questions in the forum.  

You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.   After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access,  here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
v
Privacy Settings