Why are they guaranteed your refund 5 days early in their ads but once you file they tell you you cannot get them until the IRS releases them

[reineke66]

The ads say they guarantee your refund five days early. I have to wait the full amount of time. Why?

[xmasbaby0]

Did you misunderstand what "5 days early" means?

Remember that the “”5 day early” date is based on the date given to you on the IRS refund site—-not the date the TT site shows in your account.   If your refund does not come in five days ahead of the IRS date, they are supposed to cancel the $25 fee.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds