Where is the rest of my refund?

[MShil70]

I received a partial deposit from SBTPG, when will I get the rest of my refund?

[SForrestLO]

We’re aware of an issue that may have caused customers who used our Refund Transfer service to see a smaller refund than expected.

We know how important your refund is and we apologize. We’re working quickly to resolve this and make sure you receive your full refund. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

In the meantime, please refer to these Turbo Tax help articles.

Why is my direct-deposited refund or check lower than the amount in TurboTax?
Why is My Tax Refund Not What I Expected?
Topic No. 152 Refund Information

[MShil70]

I still have not received the remainder of my refund, I even sent an email to SBTPG customer service, and they sent one back saying they were reviewing it, but I have not heard back from them. This is extremely frustrating and unnecessary, I would just like to have the rest of my refund.

[TiffanyL]

We appreciate your desire to have the refund processed. In this public forum, however, we do not have access to any information regarding refund processing. It would be necessary to contact SBTPG for additional information.

@MShil70