Where is my refund? I've contacted the IRS, but I ...
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mjw41
New Member

Where is my refund? I've contacted the IRS, but I NEVER get the option to speak with a human being.

I still have not received my Federal refund and I filed on April 13. I have called the IRS, but I can never talk to an actual human. I never even get an option to. I called the 800 number. No option to speak to a human. It just gives me the same information as the Where's my Refund Site.
3 Replies
xmasbaby0
Level 15

Where is my refund? I've contacted the IRS, but I NEVER get the option to speak with a human being.

Waiting is frustrating—refunds are taking longer in many cases.  These are not normal times.  It is not possible for TurboTax to speed up the IRS for you.   They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. 

 

IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Ciimaraq
Returning Member

Where is my refund? I've contacted the IRS, but I NEVER get the option to speak with a human being.

Only auto voice came on. I thought that my refund was suppose to be deposit not by check. My account number is on my paper and when I talk with a person while filling out my taxes I understand that my refund would be deposit on the 26 of this month.

SForrestLO
Intuit Alumni

Where is my refund? I've contacted the IRS, but I NEVER get the option to speak with a human being.

@Ciimaraq

 

Turbo Tax will not have a status on your refund. If you got that date from the IRS, then that would be accurate.

 

Please use this link to track your refund from the IRS

 

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