Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Still need to file? Our experts can get your taxes done right. Get started >
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Showing results for 
Search instead for 
Did you mean: 
New Member

Where are my taxes?

Taxes where accepted a while ago but have not gotton my turbo tax card nor anything about my taxes but it says everything was accpected and that i should have my card with taxes.
2 Replies
Level 15

Where are my taxes?

No money goes on the card until the IRS/State actually issues your refund.
Level 15

Where are my taxes?

Did the IRS release the refund ?   Did you want the fees withheld from your refund ?  Were you getting the PrePaid Debit card ?   Here is how to track down your refund ...


Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Use the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for the latest on your state refund.


Were you having the refund direct deposited to your bank account directly ?

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax Taxes > Tax Timeline > Some other things you can do Download/print (.pdf)

Please see the following FAQ article below if you entered in the wrong bank account information.


Did you have the TT fees withheld from the federal refund ?  

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :

Check  SBTPG:  by logging into their website at:

Or you can get 24-hour automated info by phone at:

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit or call us toll-free at (888) 285-4169.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies