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When I use the 'wheres my refund' tool, it's saying the information entered doesn't match their records. What does that mean?

 
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When I use the 'wheres my refund' tool, it's saying the information entered doesn't match their records. What does that mean?

Has your e-file been accepted?   How long ago was it accepted?   When you use the refund site are you using the correct refund amount----the amount on line 35a of your Form 1040?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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