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When I try to print my 2019 returns I get this ... "I’m sorry, something went wrong. I can’t access your returns right now . Any suggestions?

 
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When I try to print my 2019 returns I get this ... "I’m sorry, something went wrong. I can’t access your returns right now . Any suggestions?

Here's an alternate way to print by opening the filed return back up to print at the Print Center.

 

NOTE:  When you open your return back up, do not make any changes in it if it's already been filed.  If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

 

  • Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2019, look for a link "Add a State."
  • Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
  • After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
  • Then choose "Print, save, view this year's return."
  • The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
  • See if one of those PDFs has what you need.  The latter has the most pages.


NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

 

 

When I try to print my 2019 returns I get this ... "I’m sorry, something went wrong. I can’t access your returns right now . Any suggestions?

Hi there "Critter" - thanks so much; I would never have thought to "Add a State" as the first step.  It worked fine and dandy as you explained.  If you're interested as to why I needed to print my return:

 

I submitted my FED electronically - no problem.  However since I live in DC and work in VA you have to ask for "reciprocity" to be setup every year, so that my company pays my state taxes to DC.  I submitted my DC return; again no problem.  However you have to submit a form to VA indicating that you've paid state taxes to another jurisdiction.  This form has to be printed and mailed (no electronic submission) AND must include a printed copy of my DC return.  I forgot to include the DC return and they've just sent me a letter saying that I have a week to get it to them.  Fun times.  At least they're not asking for money.

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