When I track my return it tells me it can't give me no info on it .why?

[Mike9241]

you don't provide the necessary info.  did you e-file? if so, did you get successful submission and acceptance notifications by e-mail? if not, then you have not successfully submitted your return. if you mailed it. it can take months before it gets into the IRS system. even successfully e-filed returns can take a while before the refund info is available.

[mesquitebean]

@ donn393520:

If you efiled, and if your efiled return was accepted  (you can check to confirm at the Tax Home of your Online account), then here are some tips when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

NOTE:

Be aware that the IRS "Where's My Refund" system is not available every Monday from 12:00 am (Midnight) to 3:00 am Eastern Time (or longer).     Since this is a Monday morning, wait and try again during the day.

• If you efiled, be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.  If you mailed a paper return, it can take several weeks to months to show up in the tool due to the IRS backlog of paper returns.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954   But no need to try tonight since it may be down as I mention in my Note above about the weekly maintenance.