When does turbo tax bank take out fees for my refund and send it to my bank and is there a way to check the status of that

[william-bowman]

Irs has sent out my refund but I haven’t gotten it yet I used the turbo tax pay option so wondering when I will get it from turbo tax

[DoninGA]

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

[william-bowman]

So when I go to that website I put in the amount before they deduced the amount and I go to for tax payers right bc irs said they sent my refund Friday and it’s been 3 business days now and it’s still telling me account not found