What should I do if I receive a CP14 notice, and the amount the IRS listed for my previous payments is incorrect?

[Anonymous]

is there a phone number on the notice?  if so, call it. and find out what you need to send them to prove the amount they're showing is wrong. no  phone # call 800-829-1040 

[Critter]

<a rel="nofollow" target="_blank" href="https://www.irs.gov/individuals/understanding-your-cp14-notice">https://www.irs.gov/individuals/unde...>

[likadoo]

I did call the number and they did call back, but then they immediately hung up on me

[xmasbaby0]

Then call it again.  TurboTax does not get any information from the IRS after you file your tax return.

TurboTax does not receive any information from the IRS or your state after your return was filed, so no one at TurboTax knows about a letter you received from the IRS or the state.

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

I AM BEING AUDITED

If you purchased Audit Defense:

https://ttlc.intuit.com/questions/2924451-i-bought-max-or-audit-defense-and-now-i-m-being-audited

AUDIT SUPPORT

TurboTax has a special phone number for help with IRS/state tax letters, which will be easier than going through regular Customer Support.   At the page below, click on the blue button that says "Get Help from TurboTax Support".  Then it will ask you what tax year is your letter.  Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.

https://support.turbotax.intuit.com/irs-notice/audit-support/

[Critter-3]

If the IRS is wrong write back and tell them why ... send copies of proof of payments with the explanation.