@Jason89347 wrote: "We mailed our tax info to the IRS the first week of February and they’ve still not received it."
Hopefully, you physically printed and mailed it to the IRS. TurboTax does not mail it for you. It normally takes 4 weeks for a mailed return to show up in the IRS WMR tool, but that has been long enough and should be showing up.
And if you had both Federal and state returns, they each have to be mailed separately to the respective tax agency--Federal return to the IRS and state return to the state tax agency. We've seen people mail them to the wrong one before.
How do you know it wasn't received? Did you speak to an agent at the IRS? Or are you going by the IRS "Where's My Refund" tool?
When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds
Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.
Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.
If that tool doesn't find you, here's how to speak to a live IRS agent to see if they can find evidence of your mailed return on their system:
800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal" then you should be transferred to an agent, but there's likely to be a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
