We have not received our refund yet and was wondering if there is a problem?

[granni88]

It has been 21 days

[LeticiaF1]

The IRS issues most refunds from e-filed returns in about 21 days, although some returns take more time to review.

To check the status of your refund:

• Check your e-file status.
• If it's been accepted, track your refund at the IRS Where's My Refund? site.
  1. You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status, which you'll find on the first screen after signing in to TurboTax.
  2. If you mailed your return, wait 4 weeks after mailing your return before using the tool.
• If it's rejected, fix your return and file it again.
• If it's pending, wait until your return is accepted.

If it's been more than 21 days since your e-filed return was accepted, you can call the IRS directly to check on your refund status.

Go here to track your state refund.

[mesquitebean]

It's not uncommon to take longer than 21 days.  Some returns require more processing.   Here are some things to check:

First, if you efiled, be sure your efiled return was accepted.   If using Online TurboTax, you can check at the Tax Home page.

If that showed your return was accepted, you can track your Federal refund at the IRS "Where's My Refund" tool:

https://www.irs.gov/refunds

If you filed a paper return by mail, it can take up to 4 weeks just to show up in that tool.

The FAQ below tells how to check on a state refund.   When you scroll down further there, you will see a link for your state.

FAQ:  How do I track my state refund?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...