Victim of Unfair Taxes by Turbo Tax

[Paris12789]

I selected the free version of the Turbo Tax platform and at the end found that I had been using the premier version without my consent or knowledge.  Unfortunately, I wasn't paying close attention at the end and thought I was paying for my state tax and NOT to file.   When I called to complain, I was told that I would be sent some information for a refund but have received nothing.

[DoninGA]

The TurboTax Premier edition is desktop software that is installed on a personal computer.  Using the TurboTax desktop editions there is a $25 charge to e-file a state tax return.  This charge can be avoided by printing and mailing the state tax return.

The TurboTax desktop editions come with 5 free federal tax return e-files.  You had to use one of the federal tax return e-files since the state return could not be e-filed without the federal return being e-filed.

Why do you think you need a refund since you used the TurboTax desktop editions to complete and file both your federal and state tax returns?

[VolvoGirl]

Sounds like you are using the Online PREMIUM version (Premier is a Desktop download program) .  In the Online versions the fees are to prepare the returns, whether you efile or print and mail.  Filing is free.  What kind of income do you have?  You need Premium to enter investments, rentals, self employment.  You could have asked before paying or filing how to go back to the Free Edition or Deluxe.  

How to review your fees
https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

[Paris12789]

I actually was charged for  Deluxe.  I misspoke in my earlier message.