unable to start a new 2018 return. only gives me ...
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New Member

Unable to find 2017 Tax Year Return



I am currently having trouble finding my 2017 Turbo Tax Return on my profile. I have a physical copy which I printed and saved after my return but can't find it anywhere online. I used the same account (email) at the time of filing. I tried multiple types of trouble shooting and even tried recovering other possibly accounts used to file that return but always end up logging into my regular account. What can I try next to have the 2017 return added to my account?

6 Replies
Intuit Alumni

Unable to find 2017 Tax Year Return

Hi there,

I am providing you with the links for instructions on what to do if you can't get logged in:


Account recovery :


as well as instructions on how to access the return once you are in the account:


I hope these instructions help to resolve the issue for you, and please reach out if you have additional questions. 

Level 1

Unable to find 2017 Tax Year Return

I filed with turbotax using Mac app last year.  I am trying to import into 2019 but it will not let me upload last years return.

I can see it on my computer, but it wont upload.


what to do?


Level 15

Unable to find 2017 Tax Year Return

Did you already start a 2019 Online return?  You have to transfer before you start so you might need to clear it out and start over or set up a new online account.


You can try to clear and start over



If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year........




If you used the Desktop program before you may not like the online version.  It has less features and no Forms Mode.  You can only do 1 return.  Your return is only saved online so be sure to save both the .tax2019 data file and the pdf file to your computer when you are done.  In case you need to amend in the future or if you need a copy to get a loan or something.  You might not be able to access your online return when you need a copy.

Returning Member

Unable to find 2017 Tax Year Return

I am unable to start a new return for 2018.  Only has first name and no other personal info for instance spouse

Returning Member

Unable to find 2017 Tax Year Return

I can't start a new return for 2018.  Only gives me first name does not have spouse info

Intuit Alumni

Unable to find 2017 Tax Year Return

@usnavy1946 In order to file your 2018 tax return, please see the following TurboTax FAQhttps://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25...

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