Twice I have started my 2016 Fed Tax Return, and saved it. When I open it later, all of the data is gone, and it says "Hi, Welcome to TurboTax!" What's going on?

[Wildbunch6]

I am working on the desktop version, not any web based version. I've gone to File, hit save, named it and put it into my tax folder on my computer. Again, when I go to reopen a couple of days later to continue, it asks me if I want to update; I type yes. After it does the update, it then opens on the welcome screen and asks me if I'm ready to start -- and none of the data I've put in previously is there. Very frustrating; I've already wasted several hours with this program.

[anystroem]

A - Make sure you are opening the correct filoe in the correct folder.
B- Most likely, an active return will be visible in the top left corner, which you should click on. That will eliminate confusion.

[f15squirt]

I have the same problem, I keep selecting the correct file and it lost all the hours of work I put into it

[Wildbunch6]

I selected the saved file, and clicked to open it. Typically TurboTax would ask me if I wanted updates. I clicked yes. After the update had been installed, a new window would open and said, "Welcome.." like I hadn't done anything. I noticed that the header on the Turbotax window said "Untitled." So I went to the Turbotax menu, selected FILE, and then OPEN. I then selected my saved tax return again, and the correct one opened with my saved data. Maybe this will help.

[shea-star]

When you have the started the process of filing your taxes at the bottom of any and every page your on at that time there should be two button choices; one should say Next and the other should say save and continue later- click the save and continue later button. Next time you go onto this website to finish them you have to sign in and then it should take you to exactly where you left off from last time.