TurboTax told me that I owed money to IRS so I paid it. IRS mailed me my money back but check got lost. Now they can’t find my refund status or check. What do I do now?

[velasco-bethany-]

TurboTax said I owed XXX money to the IRS, so they charged me and took my money through direct deposit. Months later, the IRS sent my money back but through mail. That check then got lost in the mail. 
Now that I call the IRS refund line, they tell me they can’t find my return status even though my information is correct. How do I get a new check, or even direct deposit like it SHOULD have been. TurboTax charged me for support incase of something like this happening, and I have no support or clue what happened or what I should do next

[fanfare]

If your check is not to be paid, you can put stop payment on it. contact the bank

@velasco-bethany- 

[wm_south]

Contact your bank and do a dispute, provide as much proof or evidence you can to help your case

[fanfare]

If the IRS check is missing, you have to aks IRS to trace it. There's a form for that.

@velasco-bethany- 

[xmasbaby0]

LOST REFUND CHECK

https://www.irs.gov/forms-pubs/about-form-3911-taxpayer-statement-regarding-refund

https://www.irs.gov/faqs/irs-procedures/refund-inquiries/refund-inquiries-0