TurboTax shows my taxes have been filed and received by IRS. IRS website shows it hasn’t

[CatinaT1]

Make sure you are entering the correct Federal refund amount and not the combined Federal and State refund. Also make sure you are entering your full federal refund amount, not the amount you would get if you had fees taken out.

Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund. 

Your refund could be offset. The IRS and State Governments have the ability to offset a refund to pay for certain past due debts.  You generally will receive a letter stating what the offset was for.   

The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.

Here are a few FAQs to help you track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

Why do some refunds take longer than others?

What if my IRS refund is taking longer than 21 days?

[joshbullard]

Hi,

Thank you for the recommendations. The information is correct. TurboTax shows it was filed and accepted. The IRS website shows the opposite.

[MonikaK1]

TurboTax informs users when their return was transmitted for e-filing, and then when the IRS has accepted it for processing. 

The IRS Where's My Refund website tells you the status of your refund processing: Return Received, Refund Approved, or Refund sent.

TurboTax does not have access to the IRS internal processes - only when the program has transmitted the return, and whether the return was either accepted (for further processing) or rejected. If your return was transmitted and wasn't rejected, it should be under review for processing.

The most accurate way to check your return status with the IRS, including for returns that don't have a refund, is to use the Online Account for Individuals.

@JoshBullard