TurboTax never sent me an email saying that my 2017 taxes were rejected. I didn't find out until the IRS sent me a letter. How can I re-file? I've paid for 2017 prep fee.

[xmasbaby0]

Maybe your rejection email went to your spam folder and you did not notice.  How did you not notice that you either did not receive a 2017 refund or pay your 2017 tax due, though?  If your federal return was not e-filed successfully then your state return was not e-filed, either.  So better file your state return, too, if you live in a state with a state income tax.

At this point you have to print, sign and mail your 2017 return.  It cannot be e-filed.  if you do owe tax due, then your penalty/interest has been adding up since the filing deadline. You can expect a bill from the IRS later after they finally receive your tax return and your payment of the amount shown as tax due on the return.

 Online preparation and e-filing for 2017 is permanently closed.  You have to download 2017 software to a full PC or Mac (not to a mobile device) and then print, sign and mail your return.  If you already paid for your TurboTax software, you can contact customer support to push a download of the software to you.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time.

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS and/or your state received the return.

[amrayu]

Thanks for responding.

I've never had my returns rejected in the past before (I've filed for the past 9 years this way). I already checked my inbox, spam inbox, etc. My return was also rejected this year, but I received that rejection email (I printed it out and mailed it). I thought it was strange, but like I said, my returns were always accepted. The amounts for 2017 were not significant and the amounts are usually withdrawn from my accounts electronically. Once I file and pay, I just forget it like most people. Also I only log into TurboTax during tax season.

The IRS letter says I can e-file still though? At any rate, I'll have to contact Support tomorrow to get this resolved.

Thanks.

[Anonymous]

yes pros have the ability to e file earlier year returns. TT is not set up to allow efiling of earlier year returns.   

[Anonymous]

if TT never sent you a email saying return was rejected, it is possible that you did not take all the steps necessary to efile.   in that case TT would show the return ready to mail. 

[xmasbaby0]

You will not be able to e-file using TurboTax.  You will have to print, sign and mail your 2017 return.  

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Remember that if your federal return was not e-filed, then your state return was not e-filed, either, so you need to file your state return too.

[VolvoGirl]

And since 2017 was rejected or not filed then enter 0 for the AGI to efile 2018.  You can still efile 2018 until Oct 15.

Edit....Oh I see you already mailed it.