Turbotax is saying I am under 18 and over 72 at the same time. How do I get a refund for this trash software? Where is the best place to file a complaint.

[christopher-thomas-mckay]

Trying to claim fhsa deduction and obviously turbo tax isn't filing this correctly I cannot be under 18 and over 72 simultaneously but it says I am. Also charged me before telling me that it doesn't even work. What junk software. No one answers the phone. I would just like a refund so I can go figure out what I filed with last year that wasn't junk.

[VictoriaD75]

Where are you seeing this error? Your age is calculated based upon your birthdate entered in the My Info section of your return. There are some tax credits, such as Earned Income Credit, that may not be available based on your age. Review your entries to ensure you have the correct date of birth.

[christopher-thomas-mckay]

Errors 2512 Next Step to file your return We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return. Message from the CRA: CRA Result Code: 84 #2512 - One of the following situations applies to your return:

1. According to the Canada Revenue Agency's (CRA) records, or as indicated on the return, you are under 18 years of age as of December 31 of the tax year: a. There cannot be an entry on line 20805 (FHSA deduction). b. There cannot be an entry on any of the lines on the Schedule 15.
2. According to the CRA's records, or as indicated on the return, you are aged 72 or older as of December 31 of the tax year: a. There cannot be an entry on line 20805 (FHSA deduction) unless you are claiming unused FHSA contributions available for the current tax year. b. There cannot be an entry on any of the lines on the Schedule 15.

• Recommended: Correct the error and then try NETFILE again. Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out. If the problem persists, please contact TurboTax Customer Support for assistance.
• Write down these error message codes: 2512, 2512, 2512, 2512, 2512, 2512, 2512, 2512, 2512, NA, NA. Then, contact TurboTax Customer Support for assistance. • If you don't want to update your return, print and mail it to the CRA. License Agreement Privacy Statement Cobrowse © 2025 Intuit Canada ULC or one of its affiliates. All rights reserved.

I have checked that my birthdate is correct in turbo tax. I am 29 years old. It is also correct with CRA. I obviously cannot be simultaneously under 18 and over 72.

[xmasbaby0]

@VictoriaD75 @christopher-thomas-mckay The person who posted to this thread is actually trying to work on a Canadian tax return, so we cannot answer their question here in the U.S. user forum.  Sometimes it is difficult to discern that a user from Canada has strayed into the U.S user forum. The reference to the FHSA is the clue.

[christopher-thomas-mckay]

wow does this website suck. The help button takes me to the "ask the community" button which apparently posts your question in the American forum. I would hardly say someone strayed in here. More like Intuit sends you here.

Anyways you might as well close this up whoever moderates this if anyone does.