TurboTax error marked my original 2025 IN return as "Amended," blocking e-file. Mailed it on April 21, but IDOR hasn't processed it. I need help with this glitch.

[animatusna]

Timeline: Sent the original return via USPS Priority Mail on April 15, 2026. Delivery Proof: USPS Tracking confirms delivery to PO Box 46206, Indianapolis, IN on April 21, 2026 (5:35 AM). The Issue: TurboTax incorrectly checked the "Amended" box on my first-time 2025 filing, which caused the Indiana Department of Revenue (IDOR) to reject the digital logic and delayed my processing significantly. Current Status: IDOR claims "no record" in their system as of May 11, likely due to their internal scanning backlog of physical mail. Evidence: I have saved all INTIME messages with IDOR agents and have the USPS certified tracking receipt.

[JotikaT2]

It sounds like the return was marked off as being amended when you prepared your state return.  The entry would have been made in the state interview section under "Other tax situations".

You will need to go through the state interview screens again.  In the section titled "A few things before we wrap up your state taxes", select Start/Revisit to the right of Amend a Return.  On the next screen titled "Amend Indiana Income Tax Return", be sure to check the box to the left of I don't want to amend my 2025 Indiana return.

This should remove the check mark on the state tax return showing that it is an amended return.
 

If you used TurboTax Online, please follow these steps to get back into your state return.  You should be able to update your state return and e-file it since your original return was not accepted.  However, if you mailed in the return with the amended box checked off, you may need to reach out to the Indiana Department of Revenue for guidance on how they'd like you to proceed.  

[animatusna]

What the main issue for me is that even though I recognized it, removed the amended, and sent it to indiana department or revenue, they notified again and again they did not received it. I sent it to the address twice, now mid of May, it is still not receiving the letter status. That makes me disturbed. I think if the system had this like error, it would not be happened.

[JotikaT2]

The best thing to do is to contact Indiana again if you are still having issues getting an updated status.  The other issue is if you e-file and paper filed your return, that can cause confusion as well and cause additional delays in processing your return.  While they state e-filed returns take up to 3 weeks to process, paper filed returns can take up to 12 weeks.

There are a few additional options available to you on the Indiana Department of Revenue site here.

Indiana also has a Taxpayer Advocate Office you can reach out to for additional support that might be useful for you if you continue to experience issues with your return being processed.

[animatusna]

Currently, I have done everything that I can, but it is unsolved. I need to wait until the end of May or early June and contact them again if there is still not updated. I do not understand why it happened. I sent the mail letter twice, but it is still possibly lost. I think the starting point of this issue is the mistake of the tubor tax system. I believe it automatically delivered to department revenue from TurboTax, it would not have happened.