Turbo tax showed u should get a $4200 return however i got a bill instead of $1700

[xmasbaby0]

Sounds like you made a mistake with the recovery rebate credit or the child tax credit when you prepared your tax return.

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less or why you now owe.  The IRS will be sending you a letter to explain what happened.

Meanwhile...

 Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment.    If you received the 3rd stimulus check of $1400 per person in 2021 then you got letter 6475 from the IRS about it.   You needed to enter the amount you received.   If you already received that money then line 30 on your Form 1040 should have been blank.

  If it is short by $1800 or  $1500 or  a multiple of that amount  ---   maybe a mixup regarding the advance child tax credit payments. If you received monthly child tax credit payments of $250 or $300 per month between July and December of 2021, then you got letter 6419 from the IRS, and you were required to enter the amount of the advance payments.   Only the remaining amount of the CTC should have been on line 28 of your Form 1040.

The IRS knows how much they sent to you for the 3rd stimulus check and they know how much they sent for advance child tax credit payments.   If you answered something incorrectly on your tax return then the IRS made a correction that resulted in a reduced refund for you. 

The IRS will send you a letter that explains why your refund was reduced or why you owe more.   Meanwhile it might help you to check your online IRS account.

https://www.irs.gov/payments/your-online-account

https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

Updated IRS FAQ about recovery rebate credit

https://www.irs.gov/pub/taxpros/fs-2022-27.pdf

[NCperson]

@kacybro - what is on Line 30 of your tax return? 

you were eligible for the Stimulus or the Recovery Rebate but not both.

on line 30, you are asking the IRS to pay you that amount by increasing your refund, but the IRS records indicate they already sent you that money during MArch - May, 2021 - check you bank account!

The IRS has has adjusted Line 30 to zero which adjusts your refund / amount due by a like amount. 

ps do you have anything on Line 28 of Form 1040 - that could have been adjusted as well. 

[kacybro]

I checked my bank records, both checking and savings back to February and there was no deposit for a stimulus.

[xmasbaby0]

@kacybro

Try checking your online account with the IRS (and if you filed a joint return—check for BOTH of you)

https://www.irs.gov/payments/your-online-account

Does the IRS show that you received a $1400 per person stimulus or EIP check in 2021?   Did you receive it?   When you were asked on your tax return did you say no?   Was there $1400 per person on line 30 of your tax return?

If the IRS says you got $1400  per person last year but you did not receive it you can have it traced.

LOST THIRD STIMULUS CHECK

https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...

If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.

TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.

[NCperson]

@kacybro - then you'll have to fill out the 'tracer'form noted by @xmasbaby0 .

the problem is you have no record of receipt, but the IRS records indicate they sent it.  Calling the IRS will not yield any results and would be a waste of time. 

the only way to resolve this is the tracer form.