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The refund has to go from the IRS to the processing bank to your account or the card ... so it has 2 bank stops to make. This total process can take up to 3 business days to complete ... check with the third party bank & your bank or the card for more information.
So did the IRS release the funds yet? Check here: https://www.irs.gov/refunds
For the processing bank .... you can check your status at www.sbtpg.com
24-Hour Automated Customer Support: (800) 717-7228
Live Taxpayer Support: 1-877-908-7228 https://cisc.sbtpg.com/contact.aspx
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.
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