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ahardee930
Returning Member

Turbo tax guarantee is a lie or what? I still have not received my refund and it was approved in January

 
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3 Replies

Turbo tax guarantee is a lie or what? I still have not received my refund and it was approved in January

TurboTax (Intuit) has little, or nothing, to do with the length of time it takes to receive your refund.

Turbo tax guarantee is a lie or what? I still have not received my refund and it was approved in January

Your refund was not "approved" in January.   "Accepted" and "approved" are not the same thing.   Only the IRS can approve of your refund.  TurboTax never knows when or even if your refund has been approved.

 

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2021 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
rjs
Level 15
Level 15

Turbo tax guarantee is a lie or what? I still have not received my refund and it was approved in January

TurboTax does not guarantee that you will receive your refund in any particular amount of time. TurboTax has no control over when the IRS pays your refund.

 

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