Turbo tax did my taxes..I paid a lot for this service..why can’t I get help from them with a refund question ?

[DoninGA]

What is your question concerning a tax refund?

[mesquitebean]

I see you got some help 6 days ago at this thread:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4347054-my-return-was-accepted-2-17-18-shouldn-t-my-status-be-upda...>

Is your refund delayed?   If your refund has been processing longer than 21 days, we can tell you how to phone the IRS to see if they can tell you a reason for the delay.  We can give you steps to reach a live agent at the IRS.

[amcrocker]

I would appreciate this...thank you!

[mesquitebean · Accepted solution]

Use this tool at the IRS website below for the status of your Federal refund:
http://www.irs.gov/Refunds 

If your Federal return has been processing longer than 21 days, you can phone the IRS to see if you can learn anything about the delay.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.
 
First choose your language. Press 1 for English.

• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

[amcrocker]

Thank you sooooooomuch... very helpful. So do appreciate!!

[mesquitebean]

You're welcome.  Good luck.