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myboyblue
New Member

TT says I didn't successfully e-file my 2019 return, but I actually did? Not it's making me pick an option on how I filed, although I filed with TT?

 
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4 Replies

TT says I didn't successfully e-file my 2019 return, but I actually did? Not it's making me pick an option on how I filed, although I filed with TT?

You might be in a different account -- lots of people have more than one account.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
myboyblue
New Member

TT says I didn't successfully e-file my 2019 return, but I actually did? Not it's making me pick an option on how I filed, although I filed with TT?

Shoot, thanks. That may be correct. But, then do I need to redo my entire return? Can I just enter the AGI from last years return?

TT says I didn't successfully e-file my 2019 return, but I actually did? Not it's making me pick an option on how I filed, although I filed with TT?

You do not have to re-do the return.   Get your AGI from the other account or from a transcript.   Or you might even need to just use zero if you filed late last year.

 

Where do I find my AGI?

 

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

 

Your 2019 tax return shows your 2019 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.

 

Form 1040        line 8b

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2019

If entering the amount from your 2019 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:  

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2019 AGI may not be in the system. 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

 

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
myboyblue
New Member

TT says I didn't successfully e-file my 2019 return, but I actually did? Not it's making me pick an option on how I filed, although I filed with TT?

Thanks so much for the reply, really appreciate it.

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