Trying to do2019 taxes an when i try to download 2...
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gigglegorilla
New Member

Trying to do2019 taxes an when i try to download 2019 it goes back to 2020

 
2 Replies
VolvoGirl
Level 15

Trying to do2019 taxes an when i try to download 2019 it goes back to 2020

You bought the 2019 Desktop program download?  You can't use the Online version.

 

Turn off your antivirus.  Use a different browser to download it like Chrome or FireFox.  It doesn’t like IE11.

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

How to download your software purchase

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

DoninGA
Level 15

Trying to do2019 taxes an when i try to download 2019 it goes back to 2020

Did you purchase and download one of the TurboTax 2019 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

 

If you purchased one of the TurboTax desktop editions from this website it is for tax year 2020 only - https://turbotax.intuit.com/personal-taxes/cd-download/

If this is what you did then request a refund -

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

 

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