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Have you followed all of the steps provided in the following FAQ that shows how to amend your return?
How do I amend my 2020 return?
If you have followed the steps, what does the software say specifically that prevents you from amending your mortgage information? Are you using the online version or desktop version of TurboTax?
You can now e-file your 2020 1040X. Please review the instructions below to e-file.
Can I e-file my 1040X to amend my return? - Intuit
Here's a 2019 page:
How do I amend my 2019 return? (intuit.com)
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But are you really using the "Online" software for yoru original 2019 tax file?
or were you using the desktop software for that year?
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