TPG PRODUCTS SBTPG LLC - Deposit less than refund amount

[kmueth318]

Where is the rest of my money??!?!?!! 

I checked with my IRS ID.ME account and shows a overpayment of $564.  This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here.  Every year it would show as IRS REFUND.   I don't owe any money and entered all my tax information correctly (stimulus/child tax credit payment, etc).  So someone from this company is either ripping taxpayers off or they keyed in the wrong deposit information.  On hold right now with TPG Products and the line has been busy on/off but I'm going to keep calling until I get through to someone because I'm PISSED!  I feel sorry for the tax payers who really need this money and the amount is a lot more than what was deposited.

Needless to say, I won't be using Turbo tax EVER AGAIN.  I've been using for last 10+ years.  I would suggest turbo tax dropping TPG Products in the future because ya'll are definitely going to have a lot of complaints and/or lawsuits coming.

 

[kmueth318]

IRS only sent 64 to TPG products so now its back in IRS hands and I cant call till after today to talk to someome. 

[HeatherPLO]

If you paid your TurboTax fees, your refund will be processed by SBTPG.  

In this public forum, we cannot diagnose why your refund has been reduced.  For additional information, please see this Help Article or this TurboTax blog post.

[Atempa]

I feel the same way

[kmueth318]

Thats not helpful. Most Americans are going to spend countless hours trying to track down and correct the situation, or figure out WHY. Since no one from the IRS picks up the phone and u can speak to a live person, Im going to have to make an appointment with my local office.  Oh boy. Because I have nothing better to do than work my FT job, take care of my house, 2 kids, 2 dogs and cat. Mmk. 

[sunshinebbygrl1]

the same thing happen to me too.  I have not been able to receive an answer also.  If my deposit storage is not corrected I will not be using Turbotax next year.

[kmueth318]

An IRS letter is coming so maybe that will give me some answers. Try scheduling an appointment with your local office. i called and the line was busy and said to try back later or tomorrow. I filed 2/17 and were accepted an hr later. Just now getting a letter. Smh. 

[Atempa]

This is fraud

[sunshinebbygrl1]

I called turbotax and the support gentleman fully explained to me the charges . The page that show you the turbotax charges does not show the actual amount that is taken from your federal and state. I used direct deposit. After giving me the correct totals, it all added up. Go to turbotax and use" Refund amount is different from what was received. "

[martinholden410]

I filed my taxes with turbo tax and my refund was 4900 and when I got my refund it was only 1800 and have seen a couple people having the same issue. My refund came through TPG

[CarissaM]

If you r refund was reduced, the IRS will send you a letter in the mail explaining the reasoning. 

If you would like to speak to the IRS, please follow the instructions here. @martinholden410

[narinhthach]

the same happens to me they were short $1500 on my  return.  did you get an answer back yet?

[Vanessa A]

You should receive a letter from the IRS telling you why your refund amount was changed.  The most common reasons so far this season are:

1. You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
   • If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason. 
   • If you do not remember getting the stimulus payments you can go back through your back records to double check.  Many people either didn't realize they did receive it or they forgot, but end up seeing it when they go back through their records. 
   • The Recovery Rebate is ONLY for those who did not get the Third Stimulus Payment. 
2. You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received.  Again, the IRS will catch this and make the changes to your return. 
   • ​​​​​​​This would show on line 28 of your return. If you have 2 kids and you see $6,000 on line 28 then the IRS records show that you already received $3,000 in Advanced Child Tax Payments, but you entered that you did not receive any.  
   • Again, if you do not remember getting these payments you can go back through your bank records from July-December.

A couple other reasons include

1. You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
2. Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.

[kmueth318]

If you were short, ask yourself if you got your stimulus (1400-4200), advanced child care credits ($250/mos), or if you did an estimated tax payments. You can look on your IRS account and look up account/record transcripts which are summarized or detailed. For mine, I paid $500 from last years taxes for this years but entered 1000 that I paid for last yrs so there was a 500 difference soooo my measly 64 was correct.

[kmueth318]

Nope. None of those. LOL. I put 500 towards estimated taxes from 2020 and put 1000 for estimated taxes this yr that i put in from 2020 so it he 64 was correct.