turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

malinfin
New Member

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

If you filed a 2016 tax return on Monday, then you had to print and mail the tax return.  If you used TurboTax then you would have needed to use one of the 2016 desktop editions installed on your computer to complete the 2016 tax return.  Or if you completed the 2016 tax return using the online editions prior to October 16 then you just downloaded the PDF and printed the return for mailing.

You need to wait at least 4 weeks after mailing the 2016 tax return before checking the IRS website for the status of a tax refund on the IRS website - https://www.irs.gov/refunds

However, there is a good possibility that the IRS will not have the status of a 2016 tax refund available on their website since they will be accepting 2017 tax returns in January.  Then you will need to contact the IRS by phone to check the status of the refund.

After 4 weeks -

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

View solution in original post

6 Replies
malinfin
New Member

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

That was a really long answer, are you saying if I used TurboTax that I still needed to print it and mail it?

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

Yes.  A 2016 tax return can only be printed and mailed, regardless of which tax preparation software you are using.

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

How did you file it Monday? Or think you filed it.  Did you use the Online version?  Online is only good for 2017 now.

You have to use the 2016 Desktop program and mail it in.  After 4 weeks after mailing you can start checking IRS Where's my refund     <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds/">https://www.irs.gov/refunds/</a>

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

If you filed a 2016 tax return on Monday, then you had to print and mail the tax return.  If you used TurboTax then you would have needed to use one of the 2016 desktop editions installed on your computer to complete the 2016 tax return.  Or if you completed the 2016 tax return using the online editions prior to October 16 then you just downloaded the PDF and printed the return for mailing.

You need to wait at least 4 weeks after mailing the 2016 tax return before checking the IRS website for the status of a tax refund on the IRS website - https://www.irs.gov/refunds

However, there is a good possibility that the IRS will not have the status of a 2016 tax refund available on their website since they will be accepting 2017 tax returns in January.  Then you will need to contact the IRS by phone to check the status of the refund.

After 4 weeks -

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

malinfin
New Member

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

That makes sense. But TURBOTAX knows it's for my 2016 return.

There's a disconnect somewhere!

TT charged me, but never provided any support that this was a problem.

The ITS has not received my return yet. I just filed my 2016 on Monday. It usually does not take this long. Is it taking longer because I filed so late? But they owe me

The TurboTax desktop software for 2016 specifically notifies the user of the software that E-filing is closed for the season and you can file by mail.  It also shows the date e-filing closed for 2016 as October 16, 2017.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question