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The IRS Where's my refund tracker states that my refund has been sent, yet when I check turbo tax it doesn't show. Either way I still haven't received my refund.

 
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The IRS Where's my refund tracker states that my refund has been sent, yet when I check turbo tax it doesn't show. Either way I still haven't received my refund.

TurboTax never knows when or if you receive your refund.  After your return has been accepted, TT does not get any further updates from the IRS.  If the IRS site says your refund has been issued, then allow up to five business days for it to post to your account.  Or if you were having your TT fees deducted from your refund:


Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service


**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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