The IRS website says my refund was delivered but I haven’t seen it yet from TurboTax what’s going on?
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New Member

The IRS website says my refund was delivered but I haven’t seen it yet from TurboTax what’s going on?

 
4 Replies
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Level 15

The IRS website says my refund was delivered but I haven’t seen it yet from TurboTax what’s going on?

Did you request to have the TurboTax account fees deducted from the federal tax refund?
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Level 15

The IRS website says my refund was delivered but I haven’t seen it yet from TurboTax what’s going on?

TT does not receive refunds. Were you having  TT fees deducted from it?
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New Member

The IRS website says my refund was delivered but I haven’t seen it yet from TurboTax what’s going on?

Yes I always do but it’s been 3 days since it was delivered.
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Level 15

The IRS website says my refund was delivered but I haven’t seen it yet from TurboTax what’s going on?

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted.  The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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