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mziem08
New Member

The irs says my refund was deposited but it’s not showing up at my bank

 
3 Replies
DoninGA
Level 15

The irs says my refund was deposited but it’s not showing up at my bank

Did you request to have the TurboTax account fees deducted from the federal tax refund?
mziem08
New Member

The irs says my refund was deposited but it’s not showing up at my bank

Yes
DoninGA
Level 15

The irs says my refund was deposited but it’s not showing up at my bank

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted.  The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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