The IRS page states that my refund was paid out already. Turbotax took their fees and more than $1100 from my refund. Who do I talk to about fixing this?

[robinjade3]

I have called and the operators (over 3 separate days) that I've spoken with, could not give me an answer and were confused about it as well. If they can't help, who do I go to about the remainder of my missing refund?

[HeatherPLO]

@robinjade3

You might have had an offset or correction.  Did you reach out to the IRS or to TurboTax agents?  You would need to reach out to the IRS for more assistance with this.  Please review this Help Article for more information.  Also, to reach out to the IRS, please see the steps below:

IRS: 800-829-1040  

Hours: 7 AM - 7 PM, local time 

Monday-Friday

• Listen to each menu before making the selection.
• First choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.

[robinjade3]

I did check with the IRS, they show the amount of refund deposited into my bank account, as a specific amount. I set turbotax to deduct payment from my refund and the deposit is over $1100 missing from the amount that the IRS shows should have been deposited into my bank account. I waited 48 hours for the rest to show up and nothing has changed. Still missing over a thousand dollars.

[robinjade3]

The credit in my bank account was not from the IRS but from the group, who's information I copied and pasted from Google search page, below. I copied and pasted the name from the bank statement showing the name of the entity that deposited the money into my bank account. Not from the IRS. 

Copied and pasted results from my bank: 

What is SBTPG refund?

The refund is from Santa Barbara Tax Products Group. When you file your return and pay for TurboTax from your refund, then the refund money is sent to the the SBTPG. They deduct the money that you owe for TurboTax plus a fee to pay with refund

[SForrestLO]

We know how important your refund is and we apologize. You'll get an email message from us shortly letting you know when to expect the rest of your refund.

In the meantime, please refer to these Turbo Tax help articles.

What is Refund Processing Service?

Why is my direct-deposited refund or check lower than the amount in TurboTax?

Why is My Tax Refund Not What I Expected?

How do I track my state refund?

What is a refund offset?

 Tax Refund Tips
 

 What if my IRS refund is taking longer than 21 days?

@robinjade3