The IRS has sent my refund and its been sent since the 27th of February. Now its going on day 4 and I still have a 0.00 balance on my Turbotax prepaid card.

[bhazeltonglenn]

The IRS has sent my refund and its been sent since the 27th of February. Now its going on day 4 and I still have a 0.00 balance on my Turbotax prepaid card. I've tried calling the customer service number and I cannot get a hold of a representative. All I get is a automated person saying I've called several times about my card. When its my money??? I'm concern if it went to someone else account or what is my hold up. What do I need to do get my refund if its not going on my prepaid Turbotax card. You guys are such a inconvenience. If anyone asks if they should do your prepaid card, I will tell them not to do it with Turbotax. Never have I had a problem with Turbotax until now, but this is my last year filing with Turbotax. Not happy at all. 

[SweetieJean]

It can take your bank or the card issuer 1-5 days to credit the deposit.  If you are having TT fees deducted from your Federal refund, this can add a day or so. (You can avoid this, as well as the extra charge, by paying the fees with a debit or credit card.)

More generally, the IRS issued a slew of refunds on Wednesday, Feb 27.  It's likely that banks (including the one that takes out TT fees) are dealing with a large quantity of incoming deposits in their pipelines.  This can result in delays.

TT does not receive tax refunds, and is not notified when refunds are issued.