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Thank you for letting us know! We are aware of a known experience and we will post more details once they become available.
Just because you are pre approved in the TT program doesn't mean the bank will actually approve the advance ... if you are not approved they will mail you a letter ... see the details in the contract you signed:
Not all consumers will qualify for a loan or for the maximum loan amount. If approved, your loan will be for one of ten amounts: $250, $500, $750, $1,000, $1,500, $2,000, $2,500, $3,000, $3,500, or $4,000. Your loan amount will be based on a portion of your anticipated federal refund to a maximum of 50% of that refund amount (minus any stimulus payment credit, also known as Recovery Rebate Credit). You will not receive a final decision of whether you are approved for the loan until after you file your taxes. Loan repayment is deducted from your federal tax refund and reduces the subsequent refund amount paid directly to you.
If approved, your Refund Advance will be deposited into your Credit Karma Money TM Spend (checking) account, typically within 1 hour after the IRS acceptance of your e-filed federal return. You may access your funds online through a virtual card and your physical Credit Karma Visa Debit Card* should arrive in 7 - 14 days. *Card issued by MVB Bank, Inc., Member FDIC pursuant to a license from Visa U.S.A. Inc.; Visa terms and conditions apply. Third party fees may apply.
This is the loan agreement everyone signed for the advanced refund:
FCB REFUND ADVANCE LOAN AGREEMENT
"If approved, your Refund Advance will be deposited into your Credit Karma Money TM Spend (checking) account, typically within 1 hour after the IRS acceptance of your e-filed federal return." However, the deposit time can be longer than 1-2 hours. See the following Help Article for more information: Offer details and disclosures for the Refund Advance program
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