To address the email you received: We normally don't send out emails concerning a collection agency starting a new account. This could be a phishing scam. If you clicked on it, you may need to reset your email account password. Also, please report this activity by contacting us at the link here: https://support.turbotax.intuit.com/contact/
To track your refund: You will need to visit this site which will walk you through tracking your refund via the IRS Where's My Refund site: https://turbotax.intuit.com/tax-tools/wheres-my-refund/
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