Solved: Tax refund has not been deposited - IRS sent it March 15th. and my bank has not received anything.
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juanherncast
New Member

Tax refund has not been deposited - IRS sent it March 15th. and my bank has not received anything.

Still haven't received it.

1 Best answer

Accepted Solutions
DoninGA
Level 15

Tax refund has not been deposited - IRS sent it March 15th. and my bank has not received anything.

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees deducted.  The third party processor will then deduct the fees and attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://cisc.sbtpg.com/index.aspx

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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3 Replies
DoninGA
Level 15

Tax refund has not been deposited - IRS sent it March 15th. and my bank has not received anything.

Did you request to have the TurboTax account fees deducted from the federal tax refund?
juanherncast
New Member

Tax refund has not been deposited - IRS sent it March 15th. and my bank has not received anything.

Yes, I did.
DoninGA
Level 15

Tax refund has not been deposited - IRS sent it March 15th. and my bank has not received anything.

Since you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees deducted.  The third party processor will then deduct the fees and attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://cisc.sbtpg.com/index.aspx

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

View solution in original post

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