And yeah, I agree, that if anything is missing that is an automatic manual processing which takes longer thru ....and again that process to start it off by first mailing a letter to people, to learn anything is always by mail to get info needs to change. When we should be able to log online on that platform with our own credentials we can create and recall it in the present, and therefore, as soon as they identify a problem it is keyed in normal English language, no codes and references to something else of internal verbiage -- but what is needed or a checklist ...and once we do get to fax in or call it in to verify, then that same online log in with our own credentials to get access to view, we can know what is the status and are we on track to when it will be. Also, to know if they got any documents requested and when they requested as well as received it and where we are in the line for completion. Period. Otherwise we are using outdated technology and processes to get the refund completed. It is frustrating and a lot of stress. It took 4 weeks, a month to get the letter in my case, and a week before calling I got confusing and not specific info because they could not or indicated what they saw or didn't see. Idk, Smh