So I’ve been waiting over a year for my tax return. I get an answer from the irs they say they never got my 1040. But I’ve done this through turbo tax. Need help

[xmasbaby0]

What does it say in your account?   Does it say your e-file was "accepted"?   Or does it say "rejected", "printed", or "ready to mail?"   If it says anything other than "accepted" then it was not filed unless you put it in an envelope yourself and mailed it in.  Did you do that?

If it seems like you did not file, then you can still file it by mail.  Print, sign and date it in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

[fanfare]

If IRS tells you they don't have your tax return, you have to resubmit it.

@ruffwun 

[VolvoGirl]

Is this for your 2021 tax return?   How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

If you can't get the side menus to open up to access the prior year..... You need to start entering some basic Personal Info in 2022 for the side menu to open up. Just continue a little ways into 2022. I had to go though about 12 screens.

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online. So you need to make and keep your own backups.

Have you done 2022 yet?  Was 2022 accepted?  If 2022 rejects then use 0 for the AGI since they never got your 2021 return.  

[Mike9241]

@ruffwun you can no longer e-file 2021. it must be printed, signed and dated and mailed with w-2's and any other withholding forms attached.  read the Turbotax filing instructions for where to mail. 

[ruffwun]

This the thing. I filed through TurboTax. It said accepted long ago. I then started calling because I wasn’t receiving anything. Then they said come verify my identity in the physical office, I did that. Then after they tell me wait six weeks. I wait nothing. Then I’m told in November or late October to wait until March. I call in March they tell me june 16th. I called since posting this. I was told that they never received my 1040. I said how is that because when I had to come to the office I brought a print out of my 1040 as well as all other needed paperwork. It was checked by the clerk for error. Everything was fine they made a copy of my Id and then now I’m being told I never turned in a 1040. So yeah I guess I have to mail it in now. 

[ruffwun]

They have the money according to the person I spoke with they just for some reason need my 1040 which is weird cause I filed through turbo tax on time and then Ben had to go back o the irs office and provide a print out and my Id. And yet when I called the other day that’s what they told me they said as soon as they receive the 1040 then they can deposit the money. None of this makes any sense to me. 

[ruffwun]

Yeah I’m just beyond confused because I went to thenirs office to verify my identity and bring copies of my filled out forms which I still have. Yet on the phone I was told the only reason the money hasn’t deposited is because they need my 1040. Which baffles me because it’s still in the same folder I took to the irs when it was double checked and approved. And they made copies and verified my Id.