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If you are unable to download the PDF of the 2016 tax return then you will need to contact TurboTax support for assistance.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
You can get a free Federal 2016 transcript here:
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