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whitneyurmann
New Member

Should I be worried if turbotax says my taxes were accepted but the IRS tool has no date and says they are still processing?

 
4 Replies
mesquitebean
Level 15

Should I be worried if turbotax says my taxes were accepted but the IRS tool has no date and says they are still processing?

If it's been less than 21 days since your efiled return was accepted, there's no way to know for sure.   If it's been longer than 21 days, you can phone the IRS to inquire about the delay.    You used the term "still."    If the message at the IRS site uses the phrase "still being processed", then it may mean they have pulled the return for more investigation and processing, and could mean that there "could" be additional delay in your refund.   But the IRS is the only one who will know what all they are doing with your return and why.   If they need more info from you, they might send you a letter.   Or it could be that they are just quite backlogged in anything that requires any manual review/processing.

 

If it's been longer than 21 days since your return was accepted, you can phone them, if you wish, to inquire about any delay.  

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.
lcastrolopez
New Member

Should I be worried if turbotax says my taxes were accepted but the IRS tool has no date and says they are still processing?

that number is not for the IRS 

DoninGA
Level 15

Should I be worried if turbotax says my taxes were accepted but the IRS tool has no date and says they are still processing?


@lcastrolopez wrote:

that number is not for the IRS 


That phone number is definitely for the IRS.  See this IRS website for contacts - https://www.irs.gov/help/telephone-assistance

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

EbonyA
Intuit Alumni

Should I be worried if turbotax says my taxes were accepted but the IRS tool has no date and says they are still processing?

That is the correct number for the IRS; please see the confirmation here @lcastrolopez.

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