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Only the IRS knows why your return is still being processed after 21 days. See What if my IRS refund is taking longer than 21 days?
I've been trying to call them but the number provided in the video you linked isn't working. It says the line isn't available and shuts off. I've tried calling several of their posted numbers and it says calls can't be completed and turns off.
Why is my refund taking so long?
The IRS has a backlog due to changes in the tax law and the stimulus payments.
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