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The date for the refund on the TurboTax website is Only an estimate.
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If your refund shows that it was sent in the Where's my refund? tool, there may still be some delay depending on how you asked for your refund to be paid.
If you asked for a refund advance, or to have your fees paid out of your refund, contact TPG for assistance.
If you asked for a check mailed to your address, the postal service takes an average of 5 to 7 days to deliver mail.
If you paid your own fees and arranged for direct deposit, your bank may be holding the amount for some reason.
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