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mcblackus
New Member

Refund was sent by irs on the 6th but still isnt posted to my account and all banking information is correct. Why haven funds been deposited?

 
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mesquitebean
Level 15

Refund was sent by irs on the 6th but still isnt posted to my account and all banking information is correct. Why haven funds been deposited?

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

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4 Replies
xmasbaby0
Level 15

Refund was sent by irs on the 6th but still isnt posted to my account and all banking information is correct. Why haven funds been deposited?

Are you having TurboTax fees deducted from your refund?  That takes extra time.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
mcblackus
New Member

Refund was sent by irs on the 6th but still isnt posted to my account and all banking information is correct. Why haven funds been deposited?

Yes they arent usually this slow
mesquitebean
Level 15

Refund was sent by irs on the 6th but still isnt posted to my account and all banking information is correct. Why haven funds been deposited?

The IRS says it can take up to 5 days after they release a refund due to variations in bank processing times.

I'll tell you below how to check with SBTPG's website, the company that takes out the fees.
mesquitebean
Level 15

Refund was sent by irs on the 6th but still isnt posted to my account and all banking information is correct. Why haven funds been deposited?

If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank--either Civista Bank of Sandusky, Ohio, or Green Dot Bank.  At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit.  The company that handles that is SBTPG (Santa Barbara Tax Products Group.)

Less commonly there can be delays at the intermediary bank, and additional ID info, etc. might be required.

If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail.

Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds.

To log in, choose the taxpayer portal at:
https://www.sbtpg.com/

SBTPG has a phone contact page at the following link. It also shows their business hours.  Even when they are closed, you may be able to get automated info, or you can log in as above.

https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
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