SBTPG is the third party bank that handles the refund processing when you choose to have your fees paid from your federal refund. When you made that choice you agreed to allow SBTPG do that. The refund goes to that bank, they take out your fees for TT, and then they send you the rest. The information regarding that was on the screens and you had to agree to it if you wanted to pay from your refund.
Did you choose to have TT fees deducted from your Federal refund? (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
What is Refund Processing Service?
If your refund was reduced by the IRS:
TurboTax does not get any information from the IRS after you file your tax return, so no one at TT knows why your refund was less.
You have not mentioned any specific amounts. Sometimes we can make an educated guess as to the reason for your reduced refund if you mention specific amounts--for example if your refund was short by $1400 per person---it is likely to be a mix up regarding the 3rd EIP payment. If it is short by $1800 or $1500 or a multiple of that amount --- maybe a mixup regarding the advance child tax credit payments.
The IRS will send you a letter that explains why your refund was reduced. Meanwhile it might help you to check your online IRS account.
https://www.irs.gov/payments/your-online-account
https://blog.turbotax.intuit.com/tax-refunds/why-is-my-tax-refund-not-what-i-expected-49240/
https://www.irs.gov/newsroom/questions-and-answers-about-the-third-round-economic-impact-payment-top...
If you need to trace a payment that the IRS says has been issued to you, mail or fax a completed IRS Form 3911, Taxpayer Statement Regarding Refund.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
