Yesterday my mother received a notice from the IRS that they had not received a return from her for 2017. I filed her 2017 return using Turbotax.

[ljr3209]

I have all of the account info for her 2017 return (email address, user id, password, & 5 digit digital signature).

Can you retrieve the return?

[DoninGA]

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[Critter-3]

When you get the PDF of the return check the filing history to see if the return was accepted ... if it was then send a copy of that page with a copy of the signed return as directed in the notice.   Did she ever get the refund ?  Or pay the balance due ?  You may need to send proof of payment to avoid any penalties.  

Your return's electronic filing status history records all e-filing activity related to the return, including the Electronic Postmark. You can print it out if needed. 

TurboTax Online

https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp  -- enter the Social Security number of the first taxpayer on the return and the ZIP code to retrieve your filing status history.

TurboTax CD/Download software

(Windows) From the TurboTax File menu, select Electronic Filing > Show Electronic Filing Status History.
(Mac) From the TurboTax File menu, select Check E-Filing Status.