Why is the IRS telling me my refund is being sent to turbo tax

[roller-janell]

The IRS told me turbo tax changed my deposit information from my direct deposit to their account

[Mike9241]

that would happen if you had elected to have your Turbotax fees deducted from your refund. A new single-use a/c is set up to receive your refund. your fees are taken out and the remainder is sent to the a/c you selected for direct deposit.

[xmasbaby0]

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service