If you qualify for a Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email within one hour of e-filing your return, of the approved amount If your request was denied you will receive an email stating that fact and a second one from First Century Bank NA explaining why.
You will be provided with instructions on how to set up your Turbo Card Account. If you received a Refund Advance last year, you will need to create a new account to see your Refund Advance funds for this year. You won't see the funds if you log in with the account you made last year.
Once your online account is set up, then you must wait for the IRS to accept the return you have e-filed to them. Within 48 hours of your return being accepted by the IRS, your advance funds will be deposited and available for spending online using a temporary card, while you wait for the physical card to arrive 5-10 business days after IRS acceptance.
The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.
Here is more information about the Refund Advance process:
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557
Here is more information about the Refund Advance Temporary Card
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-temporary-card/00/27511
Please contact Turbo Prepaid Visa Card for questions about your card or account. You can contact them by visiting https://turbodebitcard.intuit.com/contact-us
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