Whats the HOLD UP???

[cvtrahan]

My on-line filing was accepted Feb. 24th and still shows as 'Processing' on the IRS site too.  Interesting that Uncle Joe can spend trillions that the country doesn't actually have, but the government can't give us back our own money that was withheld when it was honestly earned.

[ohbettyplease]

COVID-19 Mail Processing Delays

It’s taking us longer to process mailed documents:

• Paper tax returns, and
• All tax return related correspondence.

It is taking the IRS more than 51 days to issue refunds for some 2020 tax returns that require review including incorrect Recovery Rebate Credit amounts, or that used 2019 income to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC).

[ohbettyplease]

COVID-19 Mail Processing Delays

It’s taking us longer to process mailed documents:

• Paper tax returns, and
• All tax return related correspondence.

It is taking the IRS more than 21 days to issue refunds for some 2020 tax returns that require review including incorrect Recovery Rebate Credit amounts, or that used 2019 income to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC).

[ColeenD3]

There are various reasons your refund may take longer than 21 days. It’s important to remember that the IRS and state agencies distribute refunds, and TurboTax has no insight into why a refund is taking longer than the usual 21 days.

Claiming the following credits may delay refunds past 21 days:

• Earned Income Tax Credit (EITC) and/or an Additional Child Tax Credit (CTC)
• Recovery Rebate Credit (only if there is a mistake in the amount)

Use the following articles to help your customer understand why refunds may take longer than 21 days.

Other things that can delay your refund include, but are not limited to:

• Liens, back taxes, or refund offsets

• Errors, inconsistencies, or missing information
• Identity fraud
• Form 8379, Injured Spouse Allocation, which can take 11-14 weeks to process

Also, if you chose direct deposit, your financial institution may need another day or two to post the refund to your account, so keep that in mind.

Related Information:

• What if my IRS refund is taking longer than 21 days?
• When will I get my IRS tax refund?
• Some federal refunds are delayed due to the PATH Act

[MoshMob]

Filed February 14th 2021, Accepte February 16th 2021, Expected Refund Date 03/04.2021. its now May 10th and "We have recieved your refund and it is being processed" with no concrete way to find out wtf.

[CatinaT1]

According to this IRS update as of May 7th:     

The IRS is now opening mail within normal timeframes. The IRS has also made significant progress in processing prior year returns. As of April 30, 2021, we had 1 million individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of April 30, 2021, we had 17.1 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.  

How long you may have to wait: The IRS understands the importance of timely processing of tax returns and refund issuance. We are processing returns received over the summer and fall in 2020 due to the extended July 15, 2020 tax filing due date. While the majority of 2019 refund returns have been processed, in some cases, we are processing tax returns that were mailed with a payment even though payment associated with these returns have been processed by the IRS. However, we are rerouting tax returns and taxpayer correspondence from locations that are behind to locations where more staff is available, and we are taking other actions to minimize any delays. Tax returns are opened in the order received. As the return is processed, it may be delayed because it has a mistake including errors concerning the Recovery Rebate Credit, is missing information, or there is suspected identity theft or fraud. If we can fix it without contacting you, we will. If we need more information or need you to verify that it was you who sent the tax return, we will write you a letter. The resolution of these issues depends on how quickly and accurately you respond, and the ability of IRS staff trained and working under social distancing requirements to complete the processing of your return.  

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.  

[Pamtubby2474]

Well said my dear well said and then when you got through free file from the IRS site you got these crook's out here now just waiting for us to stick it to us it cost me almost 300 to file how in the world did it go from free no matter what your tax situation is to you wanted to file your taxes ok 69 dollars but you have to upgrade to self employed great 129 dollars wait what u don't understand the wHy we warded our help section the not can help for 29.00 of course the not doesn't understand his still learning now finally you must upgrade too the million dollar package to speak with a human anytime from anywhere as Long's as its not peak hours or unless the IRS is short stuffed . so far 2 years in screwed

[Smurphy619]

Well I'm glad to see this isn't  just me, but this is infuriating... Hopefully they get their sh!t together soon.

[ThousandPinesCamp]

so what do we do to keep Turbo from taking money? And do they give it back when they get paid AGAIN from the IRS???

[ThousandPinesCamp]

I agree but if Turbo is authorized to get paid from refund and then prepares to debit from my checking account because the refund is delayed - do we have assurance that they will not get paid twice? 

[VolvoGirl]

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

[Jsarivong92]

It has been almost 3 months since I have filed. They have already tried to charge my empty account twice. I have yet to receive my refund. I am a military vet going to school out of the country and they just sent me an e-mail to attempt to charge again. From my understanding, I was supposed to be charged on the 18th of June 2021 when my taxes were supposed to be deposited. Nothing, now I am negative which will be taken out of my Disability when it gets deposited which in this pandemic I need every dime to pay bills and tuition. I am right there with you and feel your frustration. Nothing was supposed to be charged until I got my taxes. I have nothing and have been charged twice! soon a third according to the E-mail I just recieved.

[mesquitebean]

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@ Jsarivong92 wrote:

It has been almost 3 months since I have filed. They have already tried to charge my empty account twice. I have yet to receive my refund. I am a military vet going to school out of the country and they just sent me an e-mail to attempt to charge again. From my understanding, I was supposed to be charged on the 18th of June 2021 when my taxes were supposed to be deposited. Nothing, now I am negative which will be taken out of my Disability when it gets deposited which in this pandemic I need every dime to pay bills and tuition. I am right there with you and feel your frustration. Nothing was supposed to be charged until I got my taxes. I have nothing and have been charged twice! soon a third according to the E-mail I just recieved.

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Sorry you're having all that trouble.  There have been incredibly long delays at the IRS this year for a number of reasons.   This is a user community forum, not a direct route to TurboTax Support, but we can tell you some things to do.

Where did you get the date of June 18 for your refund deposit?   Is that what is showing at this IRS website "Where's My Refund" tool?

https://www.irs.gov/refunds

If so, and if the IRS has actually sent the funds, they go first to an intermediary bank, a process managed by SBTPG (Tax Products Group.)    If the funds have left the IRS, you can use SBTPG's refund lookup tool at the SBTPG website.  To log in, choose the "For taxpayers" portal at:
https://www.sbtpg.com/

then choose "Check with TPG."

If the auto-debits caused any NSF fees (non-sufficient funds fees),  you have some recourse in regard to the bank overdraft charges.  You can talk to TurboTax Support and tell them, and they'll tell you how to document the NSF fees.    It's also possible to ask for a deferment for the upcoming bank debit.

Are you able to phone TurboTax Support in the USA from your country?   If you can't reach them by phone, I'll also leave a way below to reach them through Twitter or Facebook.

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), after a certain number of days TurboTax will want to be paid.  They likely started sending you emailed bills to pay.  If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account.  If you wish to ask for a deferment, you need to do so quickly.

See this FAQ that explains the process.  The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.  

Hours are 5AM-5 PM Pacific (8AM-8PM Eastern),  Mon-Fri.

If you need to ask for a deferment, you should call them as soon as possible.  Once they actually start the debit process, they say they can't stop it.  Depending on when your auto debit is scheduled, it could possibly be too late, but can't hurt to try anyway.

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

If you can't phone the USA from your country, you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

[Kledford69]

I filed March 16th and mine still says processing and Turbo Tax took there fees from my checking account and didn’t give a crap about the fact that I can’t help my federal taxes are not back. Turbo tax would not wait on my taxes and said I had no choice. I WILL NEVER USE TURBO TAX again. They Fing Suck

[DoninGA]

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@Kledford69  wrote:

I filed March 16th and mine still says processing and Turbo Tax took there fees from my checking account and didn’t give a crap about the fact that I can’t help my federal taxes are not back. Turbo tax would not wait on my taxes and said I had no choice. I WILL NEVER USE TURBO TAX again. They Fing Suck

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Just a word of warning -

Regardless of which tax preparation software vendor you use, if you are offered the option to pay the account fees from a tax refund, they all will have caveats in the agreement where they can access your account to pay for the fees if the refund is reduced or delayed.

So do NOT use that option.  Pay for the account fees up front with a credit or debit card so this situation will Never arise. 

IRS website for free tax preparation software vendors - https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

INTUIT TERMS OF SERVICE FOR TURBOTAX ONLINE TAX PREPARATION SERVICES

Tax year 2020

https://turbotax.intuit.com/corp/softwarelicense/

15. GENERAL.

5. THIRD PARTY SERVICES

If you sign up for the Refund Processing Service which may enable you to deduct certain fees and any applicable tax from the proceeds of your tax refund, you authorize Intuit (and its third party processor) to debit these amounts (excluding the Refund Processing Service Fee) from the bank account you identify as your Direct Deposit Bank Account in the event that you do not receive a tax refund that is sufficient to pay for them or in the event that your tax refund is delayed. Note that the Refund Processing Service fee is payable to the bank whether or not your refund is large enough to cover your TurboTax fees.