Turbo debit card

[Layla1004]

My turbo debit card account was closed yesterday and I did not shut it down myself. I still have a lot of money in there and NEED TO ACCESS ASAP in order to pickup daughter's prescriptions. It also stated that I can't open another account with bank before phone hangs up 

[DoninGA]

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

The Turbo Visa Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation.

[jmackin]

That is a useless reply. They tell you your account is closed and then say goodbye and hang-up.

[Layla1004]

That number might help if you actually had customer service not just an automated system. I will be contacting the Better Business Bureau to file a complaint as well as the FDIC to ensure I receive my money as you have no right by law to not allow me access to my own money.

[DoninGA]

For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

[jmackin]

Your complaint has been submitted

Thank you for submitting your complaint to us.

The BBB that will process your complaint is:

I just filed with the BBB. Thanks for your support.

Jill

[MonicaM]

Green Dot did identify an issue that impacted some accounts. Any affected accounts should now be open and accessible. If you are still experiencing issues you will need to reach out to Green Dot directly at 1-866-795-7597

[Momof3Warriors]

Same thing i want my money back greebdot turbo tax whom ever has it 

[Momof3Warriors]

Turbo tax greendot banks 

Are FRAUDS 

THOUSANDS OF DOLLARS , FROZEN!!!! 

FRAUDS HONESTY LET THE 

SBA GO AFTER YOU FOR MY MONEY MONEY / LOAN 

TROUBLE

[El burrito]

My account was close and I am waiting for my refund 

[xmasbaby0]

@El burrito 

If your refund goes to a bank account that is closed it will be returned to the IRS and then the IRS will mail a check to the address on your tax return.

If you mean you have a prepaid TurboTax visa that closed:

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[Bola941]

I'm also having a problem with my card account being closed. The next stimulus check was supposed to go into that account number. Called the 888 number. Wasn't helpful at all. Said to buy a new card online? Please help 

[xmasbaby0]

No one in this user forum can access your Visa account or help with it.

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

LOST CARD

Ignore the prompt asking for your card number.  Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

[xmasbaby0]

Your banking information cannot be changed after your tax return has been filed and accepted.

Banking information does not go from TT to the IRS until you file your 2020 tax return and it is accepted. The IRS will begin to accept  and process 2020 returns at the end of January 2021.

You enter/change banking information in the FILE section before you file your 2020 return. Changing it on the TurboTax site does not do any good until you file your return and the IRS processes your return.   If they manage to start sending  out stimulus checks before you can change your information, we hope the IRS provides a way for you to change it with the IRS.  If your check goes to a wrong or closed account, it will be sent back to the IRS and then the IRS will mail a check to the address on your tax return.

From the IRS:

Bank Account Information

Where did the IRS get my bank information, and what if I need to change it? (updated May 15, 2020)

My bank account information has changed or was incorrect. Can I update it using the tool? (updated J...

No. To help protect against potential fraud, the tool does not allow people to change direct deposit information already on file with the IRS.

If we issue a direct deposit and the bank information is invalid or the bank account has been closed, the bank will reject the deposit. We will then mail your Payment as soon as possible to the address we have on file for you, and we will update Get My Payment to reflect the date your payment will be mailed. Typically, once the payment is mailed, it will take up to 14 days to receive the payment, standard mailing time.

[MDmartin]

It appears my account has been closed can I reopen? As I am expecting Covid relief